About Our People
John Donley President/Chief Executive Officer
John, founder of IAnet, brings more than 35 years of experience in the collision repair and insurance industries. He began his career as a body shop manager and worked as an auto-damage appraiser for an independent appraisal company before owning and operating his own independent appraisal company in the Washington, D.C., area. John is an active participant within the industry serving on boards and committees of associations. John has served as Past President of Independent Automotive Damage Appraisal (IADA) association. In 2017, he received recognition by NAMIC as a Merit Award recipient for his contributions and efforts in the property/casualty insurance industry. John is currently serving his second term on the ICAR Board of Directors.
Amanda Alden Director of Operations
Amanda joined IAnet in 2006 and is tasked with ensuring the company handles claims in an efficient and timely manner while maintaining a high level of customer service. A graduate of Northern Arizona University with a bachelor's degree in journalism, she brings a dependable, professional approach to the position. Amanda is a member of WIN, and enjoys seeing women take on a more active role in the collision repair industry. She is a focused and patient leader who strives to implement systems that streamline processes, lower cycle times and deliver best-in-class insight to customers.
Ken Loose Vice President of Business Development and Operations
Ken joined IAnet in 2022 with over 25 years of multi-line claims handling and claims management experience. His leadership background blends a balance from both the insurance and independent adjuster/appraiser industry space. He participated on several committees at the request of the Texas Attorney General to address towing and automobile thefts. Additionally, Ken served on Mitchell International's Customer Advisory Board in 2017-2018. As an accomplished strategic leader with extensive operations and business development history, he brings this experience to bear to foster client confidence, grow current accounts, and bring in new business.
Dave Ptasienski Vice President of Information Technology
Based in Chicago, Dave joined the company in 2016 as an expert in IT development and project management. He is responsible for all technology aspects of IAnet, including the development of system enhancements, maintenance of system security and the implementation of efficient integration pieces with industry partners. Dave is a proud father to four boys.
Luz Gonzalez Customer Service Manager
Luz started with IAnet in 2013 and came with previous management and supervisory experience. She ensures a high level of customer service is maintained by the staff and pushes for the quickest turnaround on assignments. Luz has come up with innovative ideas which have been implemented both within her team, and companywide. Outside of work, she is passionate about her son and spending time with family.
Deanna Anderson Material Damage Supervisor
Deanna comes with 28 years’ experience in the insurance industry. She started with John Donley at his prior appraisal company in Maryland, then worked in a body shop for six years, and was a Material Damage field adjuster for a large insurance company before she landed at IAnet in 2016. She has been an integral part of the CCC One integration initiative for guideline compliance which has enhanced the quality of the estimates written driving customer satisfaction. Deanna also has her appraisal license in Connecticut, North Carolina, and South Carolina.
Stefanie D’Asto Marketing Manager
Stefanie has been with IAnet since 2014 and has held positions in Customer Service, Customer Success, and Sales. She brings this knowledge and experience into her current role as Marketing Manager. She manages communication for clients and vendors and guides IAnet’s social media presence. Stefanie also works to develop new clients and current best practices for the company. She earned her master’s degree in marketing from Webster University in St. Louis, MO. Her goals include making sure that the industry is aware of the unique and valuable qualities she has found at IAnet. She endeavors to promote IAnet as a company that is guided by their values, develops and cares for their employees and partners, and drives for success by putting their client’s needs at the heart of what they do.
Samantha Lara Supplement Team Lead
Samantha had 7 years’ experience at insurance companies doing customer service and customer retention before she joined IAnet in 2012. Her previous insurance experience and can-do attitude made her the perfect choice as one of the first Supplement Department team members. Samantha has helped implement changes to workflow and enhance customer satisfaction. She became the Team Lead for the Supplement Department for in 2018 and is there to help should problems arise.
Daniel Estrella Tech Support Analyst
Daniel Estrella is the oil that keeps it moving whenever an issue may arise and tech support is needed. His vast technical knowledge and superior customer service make him a great fit for the role. Daniel's tool bag includes a bachelor’s degree from Grand Canyon University (Lopes up), 5 years of experience in the field of Tech Support and I.T., as well as a passion for solving problems and finding solutions. In his spare time Daniel enjoys playing the latest video game or playing music on one of the 5 instruments he is familiar with.
Josh Hathaway Supplement Team Desk Reviewer
Josh joined IAnet in 2016 and although new to the industry, Josh brought with him years of previous experience in professional customer service, clerical support, and office management. Finding personal satisfaction in taking on challenges and a desire to learn new things, Josh transitioned to his new role as Supplement Team Desk Reviewer in 2018. This allows Josh to continue working alongside the supplements team, providing support and guidance on the most efficient and accurate way for an assignment to be handled, as well as assisting the material damage audit team in expediting the process for both our client and the customer. In his free time, Josh loves to write and play music with his wife.
Silvia Mayron Customer Service Team Lead/Social Media Specialist
Silvia joined IAnet in 2018, advancing from the position of Customer Service Representative to Customer Service Team Lead. Although she had limited experience in the insurance or appraisal industry, she used her 15+ years of customer service to quickly learn what it takes to assist clients, shops, and vehicle owners to close files as quickly and efficiently as possible. A graduate of Northern Arizona University, she uses her degree in communications to keep an eye out for details that are needed to make sure file are completed accurately. On her down time, she likes to read while hanging out with her husband and their two animals.
Colleen Ward Vendor Service Team Lead
Colleen leads the Vendor Service Team and is responsible for our appraiser partners within the IAnet network. She is steadfast and focused on recruiting new appraisers to join as well as maintaining good working relationships with our current appraiser partners. Colleen holds a master’s degree in forensic psychology, which comes in handy when working with our network of appraisers and making them feel like they are not just vendors for IAnet, that it is a partnership.
Kristina Bernal Customer Service Team Lead
Kristina joined IAnet in 2017 as a Dispatcher and quickly progressed into her role of Customer Service Team Lead. With her broad experience in customer service and an eye for attention to detail, she was able to promptly gain vast knowledge of the insurance and appraisal industry. As a Customer Service Team Lead, she is tasked to keep her team motivated, efficient, and organized. She also assists with overseeing end of day routines within multiple departments to ensure all claims are processed before close of business. Outside of work Kristina enjoys traveling and spending time with her family.
Siegrid Nicolson Supplement Team Lead
Siegrid has over 10 years of customer service which made her the perfect addition to the supplements team. Her previous management skills allow her to make sure each task is handled accurately and professionally. Even though she has only been with IAnet since 2020, her leadership and attentiveness was recognized instantly. When she is off the clock, Siegrid enjoys time with her husband and kids