About Our People
John Donley President/Chief Executive Officer
John, founder of IAnet, brings more than 35 years of experience in the collision repair and insurance industries. He began his career as a body shop manager and worked as an auto-damage appraiser for an independent appraisal company before owning and operating his own independent appraisal company in the Washington, D.C., area. John is an active participant within the industry serving on boards and committees of associations. John has served as Past President of Independent Automotive Damage Appraisal (IADA) association. In 2017, he received recognition by NAMIC as a Merit Award recipient for his contributions and efforts in the property/casualty insurance industry. John is currently serving his second term on the ICAR Board of Directors.
Amanda Alden Director of Operations
Amanda joined IAnet in 2006 and is tasked with ensuring the company handles claims in an efficient and timely manner while maintaining a high level of customer service. A graduate of Northern Arizona University with a bachelor's degree in journalism, she brings a dependable, professional approach to the position. Amanda is a member of WIN, and enjoys seeing women take on a more active role in the collision repair industry. She is a focused and patient leader who strives to implement systems that streamline processes, lower cycle times and deliver best-in-class insight to customers.
Greg Olsen Director of Business Development
Greg, an expert in collision repair, is IAnet’s Material Damage Manager. He leads the audit team in delivering the AccuracyAudit™ Services. Greg is dedicated to providing exceptional customer service and repairing damaged vehicles to the highest standards. Greg has over 20 years of experience in the collision repair and property-casualty insurance, and holds a BS in Business Management and Finance from Carroll University.
Dave Ptasienski Vice President of Information Technology
Based in Chicago, Dave joined the company in 2016 as an expert in IT development and project management. He is responsible for all technology aspects of IAnet, including the development of system enhancements, maintenance of system security and the implementation of efficient integration pieces with industry partners. Dave is a proud father to four boys.
Luz Gonzalez Customer Service Manager
Luz started with IAnet in 2013 and came with previous management and supervisory experience. She ensures a high level of customer service is maintained by the staff and pushes for the quickest turnaround on assignments. Luz has come up with innovative ideas which have been implemented both within her team, and companywide. Outside of work, she is passionate about her son and spending time with family.
Megan Munde-Bowser Administrative Liaison
Megan has been an integral part of the IAnet team since she started in 2007. Her role as the Administrative Liaison is multi-faceted and she has recently taken on the client billing, reporting and California DOI management functions. Megan is a team player and always willing to help coworkers. She is the creative force behind IAnet’s Customer Service Week each year and a wonderful mother to a beautiful daughter.
Deanna Anderson Material Damage Supervisor
Deanna comes with 28 years’ experience in the insurance industry. She started with John Donley at his prior appraisal company in Maryland, then worked in a body shop for six years, and was a Material Damage field adjuster for a large insurance company before she landed at IAnet in 2016. She has been an integral part of the CCC One integration initiative for guideline compliance which has enhanced the quality of the estimates written driving customer satisfaction. Deanna also has her appraisal license in Connecticut, North Carolina, and South Carolina.
Stefanie D’Asto Customer Success Manager
Stefanie has been with IAnet since 2014 and has recently taken on a new role in Customer Success Management. Her goal is to ensure best practices by the team at IAnet and to identify learning and training needs in an effort to streamline and optimize IAnet’s service. She consistently monitors files and endeavors to proactively resolve any issues that may cause a delay. She is a busy mom to four boys and employs her finely-honed problem-solving skills to thwart mutinies and negotiate peace treaties daily.
Samantha Lara Supplement Team Lead
Samantha had 7 years’ experience at insurance companies doing customer service and customer retention before she joined IAnet in 2012. Her previous insurance experience and can-do attitude made her the perfect choice as one of the first Supplement Department team members. Samantha has helped implement changes to workflow and enhance customer satisfaction. She became the Team Lead for the Supplement Department for in 2018 and is there to help should problems arise.
Daniel Estrella Tech Support Analyst
Daniel Estrella is the oil that keeps it moving whenever an issue may arise and tech support is needed. His vast technical knowledge and superior customer service make him a great fit for the role. Daniel's tool bag includes a bachelor’s degree from Grand Canyon University (Lopes up), 5 years of experience in the field of Tech Support and I.T., as well as a passion for solving problems and finding solutions. In his spare time Daniel enjoys playing the latest video game or playing music on one of the 5 instruments he is familiar with.
Josh Hathaway Supplement Team Desk Reviewer
Josh joined IAnet in 2016 and although new to the industry, Josh brought with him years of previous experience in professional customer service, clerical support, and office management. Finding personal satisfaction in taking on challenges and a desire to learn new things, Josh transitioned to his new role as Supplement Team Desk Reviewer in 2018. This allows Josh to continue working alongside the supplements team, providing support and guidance on the most efficient and accurate way for an assignment to be handled, as well as assisting the material damage audit team in expediting the process for both our client and the customer. In his free time, Josh loves to write and play music with his wife.
Silvia Mayron Customer Service Team Lead/Social Media Specialist
Silvia joined IAnet in 2018, advancing from the position of Customer Service Representative to Customer Service Team Lead. Although she had limited experience in the insurance or appraisal industry, she used her 15+ years of customer service to quickly learn what it takes to assist clients, shops, and vehicle owners to close files as quickly and efficiently as possible. A graduate of Northern Arizona University, she uses her degree in communications to keep an eye out for details that are needed to make sure file are completed accurately. On her down time, she likes to read while hanging out with her husband and their two animals.
Colleen Ward Vendor Service Team Lead
Colleen leads the Vendor Service Team and is responsible for our appraiser partners within the IAnet network. She is steadfast and focused on recruiting new appraisers to join as well as maintaining good working relationships with our current appraiser partners. Colleen holds a master’s degree in forensic psychology, which comes in handy when working with our network of appraisers and making them feel like they are not just vendors for IAnet, that it is a partnership.
Amy Lancaster Customer Advisor
Amy joined IAnet in 2018 as a Customer Service Representative. She brings over 20 years of customer service and operational experience in the transportation industry. Amy is part of IAnet's Customer Care team and serves as a Customer Advisor. In this role, Amy is responsible for helping new clients identify opportunities to maximize the value of IAnet's services. In addition, Amy works with current customers in resolving issues, providing consultation on new opportunities to lower loss adjustment expenses and improve loss adjustment accuracy. Amy excels at providing exceptional and personalized customer service. When she is not at work, she enjoys spending time with her family and friends and exploring new hiking trails in Arizona.
Kristina Bernal Customer Service Team Lead
Kristina joined IAnet in 2017 as a Dispatcher and quickly progressed into her role of Customer Service Team Lead. With her broad experience in customer service and an eye for attention to detail, she was able to promptly gain vast knowledge of the insurance and appraisal industry. As a Customer Service Team Lead, she is tasked to keep her team motivated, efficient, and organized. She also assists with overseeing end of day routines within multiple departments to ensure all claims are processed before close of business. Outside of work Kristina enjoys traveling and spending time with her family.
Holly Stapley Billing Coordinator
Holly started with IAnet in 2018 and she believes in keeping communication open to ensure quick solutions to accounts payable and receivable concerns. Holly has knowledge of several departments at IAnet and is always willing to assist in any way she can to keep claims moving. Holly graduated from the University of Utah and enjoys spending time with her husband and three kids in the great outdoors.